REFUND & RETURN POLICY
At The Uglie Butterfly, every piece is a one-of-one, custom creation made intentionally and uniquely for you. Because of the personalized nature of our work, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed.
Our process includes multiple approval checkpoints throughout design and production to ensure your vision is accurately represented and finalized before completion. Many of our pieces also incorporate custom artwork, materials, or designs provided directly by the customer. Due to their unique, non-resalable nature, returns cannot be accepted under any circumstances.
By completing a purchase with The Uglie Butterfly, you acknowledge and agree to this policy. If you have any questions or need clarification before ordering, we strongly encourage you to reach out so we can ensure full alignment before moving forward.
PRIVACY POLICY
The Uglie Butterfly values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
Information We Collect
We may collect personal information including, but not limited to, your name, email address, billing and shipping address, phone number, payment details, and any information you voluntarily provide when contacting us or placing an order.
We may also collect non-personal information such as browser type, device information, IP address, and site usage data to help improve our website and services.
How We Collect Information
Information is collected when you:
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Place an order or submit a form
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Subscribe to emails or contact us directly
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Browse our website (through cookies and tracking technologies)
How We Store, Use, Share, and Disclose Information
Your personal information is used strictly to:
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Process and fulfill orders
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Communicate with you about purchases or inquiries
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Provide customer support
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Improve our website and offerings
We do not sell, rent, or trade your personal information. Information is only shared with trusted third-party services (such as payment processors, website platforms, and shipping providers) as necessary to operate our business and complete transactions.
All sensitive payment information is processed securely through third-party payment providers. The Uglie Butterfly does not store or have access to full payment details.
How We Communicate With Site Visitors
We may contact you via email or other provided contact methods to:
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Confirm orders
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Provide updates regarding your purchase
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Respond to inquiries
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Send important service-related notices
We do not send marketing emails unless you have opted in.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to enhance user experience, analyze site traffic, and improve functionality. Cookies may collect non-personal information such as pages visited and time spent on the site.
You may choose to disable cookies through your browser settings; however, some site features may not function properly as a result.
Withdrawing Consent
If you no longer want us to process your information, you may withdraw your consent by contacting us directly. Upon request, we will update or remove your information unless retention is required by law.
Privacy Policy Updates
The Uglie Butterfly reserves the right to modify this Privacy Policy at any time. Updates will take effect immediately upon being posted on this page.
Questions and Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us before using our services or placing an order.
SHIPPING & FULLFILLMENT POLICY
All orders placed with The Uglie Butterfly are custom made to order unless explicitly listed for sale on the website. Production timelines begin once final design approval has been received and full payment is completed. Custom orders are estimated to ship within 2–3 weeks from final approval and payment; however, this timeframe is an estimate and not a guarantee. Ready-made items will ship according to the timeframe listed at checkout. Delivery dates are not guaranteed, as shipping times may vary due to carrier delays or circumstances beyond our control. By placing an order, you acknowledge and accept these fulfillment timelines. If you have any questions regarding shipping or production timelines, we encourage you to contact us prior to placing your order.
TERMS AND CONDITIONS
This website is owned and operated by The Uglie Butterfly. By accessing this website, creating an account, or purchasing any product from us, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use this website or our services. The Uglie Butterfly offers custom, one-of-one apparel and related products, all of which are made to order. To use this website or make a purchase, you must be at least 18 years old or the age of majority in your jurisdiction and legally capable of entering into a binding agreement. Certain features of the website may require account creation, and you agree to provide accurate, current information and to maintain the security of your account. You are responsible for all activity conducted under your account.
All prices, product descriptions, and availability are subject to change at any time without notice. Payment must be received in full before production begins, and we reserve the right to refuse or cancel any order at our sole discretion. Due to the custom, one-of-one nature of our products, all sales are final and we do not accept returns, exchanges, or issue refunds once an order has been placed. By completing a purchase, you acknowledge and agree to this policy. The Uglie Butterfly reserves the right to modify, discontinue, or limit any product, service, or feature offered through the website at any time.
All products are provided “as is” and “as available.” While we take great care in the design and production process, The Uglie Butterfly makes no warranties, express or implied, regarding product longevity, wear, or suitability beyond their intended use. To the fullest extent permitted by law, The Uglie Butterfly shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products purchased. You agree to indemnify and hold harmless The Uglie Butterfly from any claims, damages, losses, or expenses arising from your use of the website, violation of these Terms, or infringement of any third-party rights.
All content on this website, including but not limited to designs, artwork, images, logos, graphics, and written content, is the exclusive intellectual property of The Uglie Butterfly and is protected by applicable copyright and intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission. We reserve the right to suspend or terminate access to the website or cancel any user account at our discretion, without notice, if these Terms are violated or if behavior is deemed harmful to our business.
By providing your email address, you consent to receive transactional communications related to orders or inquiries. Promotional emails will only be sent if you opt in, and you may unsubscribe at any time. These Terms & Conditions may be updated or modified at any time, and changes take effect immediately upon posting. Continued use of the website constitutes acceptance of any updated Terms. These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which The Uglie Butterfly operates, without regard to conflict of law principles. Any disputes shall be resolved through the appropriate legal channels in that jurisdiction. If this website allows user-generated content, including comments or reviews, you agree that any content submitted does not violate laws or third-party rights, and we reserve the right to remove any content deemed inappropriate. For questions regarding these Terms, orders, or customer support, you are encouraged to contact us prior to using the website or completing a purchase.